Login To Complete This Course

Team Environments: Dramatic , Draconian, Or Down Right Amazing

Or log in to access your purchased courses

There’s no crying in baseball–or in dentistry–or so they say. There is no place for emotions in the workplace, right? Wrong! There is nothing wrong with emotions.

The “wrong” is our lack of self awareness and our lack of skill to effectively self management our emotions. The question is: Are the emotions in your workplace engaged, disengaged or hijacked? The name of the game for a down-right-amazing team environment becomes harnessing the power of emotions–putting them to work for you and team success–rather than being hijacked and controlled by them. It’s all about being “emotionally smarter”.

In this fun, active and fast-paced presentation, you will learn:

  • What emotional hijacking is, the impact, and how do you prevent it
  • How to conduct your own emotional audit
  • Characteristics of emotionally smart employers and employees
  • 6 principles of emotional intelligence
  • How to readily identify characteristics of positive and negative team cultures
  • Conflict resolution modeling: shifting from polarization to collaboration

Release date: Mon, June 13, 2011

Speaker: Dr. Timothy Twigg

dr-timothy-twiggAs the President of Bent Ericksen & Associates and CRC, Inc., Tim brings nearly 30 years of practice management and business consulting experience and knowledge specifically in the healthcare field.

Mr. Twigg has authored a 100-page workbook/audio program, contributed to two practice management books and is a published author of articles for many major healthcare journals and currently co-authors a regular column in Dental Economics entitled: “Focus on Human Resources”. Tim has presented seminars nationally on Practice Management, Human Resources, and Employment Law Compliance.

Presentations have included State and National Associations, numerous component societies, and study clubs. Tim is part of the management faculty and/or in the speakers’ bureau for: Seattle Study Club, Jameson Management, LVI Global, Transitions Group, Fortune Management, and Coaching Solutions. Tim is a member of the Academy of Dental Management Consultants (ADMC), the Society for Human Resources Management (SHRM) and the Association of Veterinary Practice Management Consultants and Advisors (AVPMCA). His expertise extends to leadership and business development, strategic marketing, and communication skills with an emphasis on personnel and employment law compliance.

For more information contact Bent Ericksen & Associates in writing at: PO Box 10542, Eugene, OR 97440, by phone at: 800-679-2760 or 541-685-9003, via fax at: 541-685-0059, or email at: info@bentericksen.com or by visiting our web site: www.bentericksen.com.


Address: 1401 Hillshire, Dr. Suite 200, Las Vegas, NV 89134
Phone: 888.584.3237; 702.341.7978
Fax: 702.341.8510